Privacy policy
General Data Protection Regulation (GDPR)
Terms and conditions of use

1) Introduction
1. 1.1 We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.
2) Collecting personal information
1. 2.1 We may collect, store and use the following kinds of personal information:
  1. (a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
  2. (b) information that you provide to us when registering with our website (including your email address);
  3. (c) information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);
  4. (d) information relating to any purchases or use you make of our services (including your name, delivery address, payment address, telephone numbers, email address and card details);
  5. (e) information that you post to our website for publication on the internet (including your user name, profile pictures and reviews);
  6. (f) information contained in or relating to any communication that you send to us (including the communication content and metadata associated with the communication);
  7. (g) any other personal information that you choose to send to us; and any information related to the training, teaching or learning activities you chose to perform on OpenEDU.
2. 2.2 Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.
3) Using personal information
1. 3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
2. 3.2 We may use your personal information to:
  1. (a) administer our website and business;
  2. (b) personalise our website for you;
  3. (c) enable your use of the services available on our website;
  4. (d) deliver you serivice purchased through our website;
  5. (e) send statements, invoices and payment reminders to you, and collect payments from you;
  6. (f) send you non-marketing commercial communications;
  7. (g) send you email notifications that you have specifically requested;
  8. (h) send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
  9. (i) send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
  10. (j) provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
  11. (k) deal with enquiries and complaints made by or about you relating to our website;
  12. (l) keep our website secure and prevent fraud;
  13. (m) verify compliance with the terms and conditions governing the use of our website.
3. 3.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
4. 3.4 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.
5. 3.5 All our website financial transactions are handled through our payment services provider, Stripe.com. You can review the provider's privacy policy at http://www.stripe.com. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
4) Disclosing personal information
1. 4.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
2. 4.2 We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
3. 4.3 We may disclose your personal information:
  1. (a) to the extent that we are required to do so by law;
  2. (b) in connection with any ongoing or prospective legal proceedings;
  3. (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
  4. (d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
4. 4.4 Except as provided in this policy, we will not provide your personal information to third parties.
5) International data transfers
1. 5.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
2. 5.2 Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Canada.
3. 5.3 Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
4. 5.4 You expressly agree to the transfers of personal information described in this Section 5.
6) Retaining personal information
1. 6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
2. 6.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
3. 6.3 Without prejudice to Section 6.2, once your subscription to our services has ended, you can request the cancellation of your personal data writing an email to info@openedu.co.uk. Your data will be permanently deleted within 30 business days.
4. 6.4 Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:
  1. (a) to the extent that we are required to do so by law;
  2. (b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
  3. (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
7) Security of personal information
1. 7.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
2. 7.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
3. 7.3 All electronic financial transactions entered into through our website will be protected by encryption technology.
4. 7.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
5. 7.5 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).
8) Amendments
1. 8.1 We may update this policy from time to time by publishing a new version on our website.
2. 8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
3. 8.3 We may notify you of changes to this policy by email.
9) Your rights
1. 9.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
  1. (a) the payment of a fee (currently fixed at GBP 10); and
  2. (b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
2. 9.2 We may withhold personal information that you request to the extent permitted by law.
3. 9.3 You may instruct us at any time not to process your personal information for marketing purposes by writing an email to info@openedu.co.uk.
4. 9.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
10) Third party websites
1. 10.1 Our website includes hyperlinks to, and details of, third party websites.
2. 10.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
11) Updating information
1. 11.1 Please let us know if the personal information that we hold about you needs to be corrected or updated writing an email to info@openedu.co.uk.

Effective Date: May 1, 2018

If you reside in the European Union (“EU”), the European Economic Area (“EEA”) and Switzerland (the “Designated Countries”), then this personal data is controlled by Openedu.co.uk in London. If you have any concern about providing information to us or having such information used in any manner permitted in this Privacy Policy, you should not visit our websites or use our Services.

This Privacy Policy describes the types of information we may collect from you or that you may provide to us when you visit the Openedu.co.uk websites or use our services located at http://www.openedu.co.uk/ (the “Websites”). This Privacy Policy applies to information we collect: (i) through our Professional Services.

For users based in the European Union (“EU”), the European Economic Area (“EEA”) and Switzerland (the “Designated Countries”).

By accessing or using our Services, you agree to this Privacy Policy.

IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT ACCESS OR USE OUR SERVICES.

Please read the information below:

1. Information we collect about you
2. Where we store data
3. How we use your information
4. Disclosure of your information
5. Updating or correcting your personal data
6. Cancelling your account or deleting your personal data
7. Choices regarding control of your personal data
8. Lawful Bases for Processing
9. Information related to data collected through the OpenEdu service
10. Data Security
11. Cookies and other technologies
12. Direct Marketing
13. Changes to this Privacy Policy
14. How do you contact us with questions?

1) INFORMATION WE COLLECT ABOUT YOU

We collect several types of information about users of our Services.

We will collect and process your personal data when you register for our Services, namely when you create an account, subscribe to a newsletter, submit feedback, enter a contest, fill out a survey, or send us a communication. Your personal data are:
1. • Name, surname, place of birth, address, telephone and mobile nuber, ICQ, skype ID, AIM ID, Yahoo ID, MSN ID.
2. • Courses you create; courses you attended or you are attending; courses you have been invited to attend.
3. • Your online activities (messages, chats and log-ins)
When ordering services on the Website, you may also be asked to provide a credit card number and other payment-related information. Depending upon the activity, some of the information we ask you to provide is required to use the Services (e.g. registering an account) and some is voluntary. If you do not provide data when needed for a particular activity, you will not be able to engage in that activity.

We also collect your Internet Protocol (“IP”) address. We use your IP address to diagnose problems with our servers and/or software, to administer our Services, and to gather demographic information.

We may collect certain information that does not by itself identify a specific individual. Such information tells us about your equipment, browsing actions, and the resources that you access and use through the Services, such as your operating system and browser type. We use analytics and similar services, as explained in our Cookie Policy (http://www.openedu.co.uk/cookies-policy), to help us to deliver a better and more personalized service to users by enabling us to estimate usage patterns, customize our Services according to your individual preferences, and speed up your searches

When you use our Services, we automatically collect information on the type of device you use and the operating system version, so we know the best version of the application to provide you. We do not ask you for, access, or track any location-based information from your mobile device at any time while downloading or using our App or Services.

We are not a site targeted at children or those under the age of 18. If you are a school and you use a OpenEdu service for children under the age of 18, or the equivalent minimum age in the relevant jurisdiction, you are responsible for obtaining consent from the parents/legal guardians of each child you wish to allow to participate in using any of our Services.
2) WHERE WE STORE DATA

By submitting your personal data, you agree to the transfer, storing and processing of your data. We will take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

Your data are stored in… see above
3) HOW WE USE YOUR INFORMATION

We use information held about you in the following ways:
1. • To present content from our Services in an effective manner for you and for your computer or mobile device
2. • To provide you with information or services that you request from us or which we feel may interest you
3. • To carry out our obligations arising from any contracts entered into between you and us, including for billing and collection
4. • To contact you about our Services
5. • In any other way we may describe when you provide the information or when we prompt you regarding a new use of information about you.
4) DISCLOSURE OF YOUR INFORMATION

We will share your personal data with third parties only in the ways that are described in this Privacy Policy. We do not sell, trade, rent or disclose your information to others.

We disclose personal data in the following circumstances: (i) if it is required by law enforcement or judicial authorities, or to cooperate with a law enforcement investigation; (ii) if we have a good faith belief that we are required or permitted to do so by law or legal process; (iii) to protect our rights, reputation, property or the safety of us or others; (iv) to defend or enforce our rights or your obligations; (v) if the disclosure is required by mandatory professional standards.
5) UPDATING OR CORRECTING YOUR PERSONAL DATA

We offer settings to control and manage the personal data we have about you as Free User or as a Client, including the ability to:
1. ● Delete Data
  1. ○ Free User: through a user-friendly application form, in 15 days the cancellation will be completed.
  2. ○Client: once the contract will not be renewed, in 15 days the cancellation will be completed.
2. ● Amend or Rectify Data
  1. ○ Free User and Client: through your account
3. ● Right to Access and/or Download Your Data: hrough your account via the following link http://www.openedu.co.uk/mydatarequest
You can learn more about how to make these requests in Sections 6 and 7 of this Privacy Policy. You may also contact us using the contact information in Section 15, and we will consider your request in accordance with applicable laws.

You may change your personal data associated with your account on your “My Profile” tab.

You may also access, request deletion, and correct your personal data by submitting a data request through the following link (http://www.opened.co.uk/deleteaccount) or by writing to us at info@openedu.co.uk at the end of this Privacy Policy.
6) CANCELLING YOUR ACCOUNT OR DELETING YOUR PERSONAL DATA

You may choose to close your account in which case we will delete your information, including your learning history, within 15 days of your request. However, we may retain your personal data even after you have closed your account if reasonably necessary to comply with our legal obligations (including law enforcement requests), comply with contractual obligations, meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce our Terms of Service or Website Use Policy, or fulfil your request to “unsubscribe” from further messages from us. We will retain de-personalized information after your account has been closed. You can request to close your account on where ( http://www.openedu.co.uk/deleteaccount)

If you would like to access the information that we have about your use of and access to Openedu.co.uk Services, please request it through http://www.openedu.co.uk/mydatarequest) or by emailing as us at info@openedu.co.uk)

Unless you choose to close your account, your data will be retained for no more than 5 years from the last contact you have had with the our Service
7) CHOICES REGARDING CONTROL OF YOUR PERSONAL DATA

You can access some of the information that we collect about you. For example, by logging into your account, you can access information regarding the courses you are attending or have attended; certain personal data we maintain about you; your communication preferences; and your payment settings.

You can ask us for a copy of your personal data, by emailing us at info@openedu.co.uk. If you have questions on this process, please contact info@openedu.co.uk or fill the form at http://www.openedu.co.uk/contact) You may also contact us by submitting a data request by emailing us at info@openedu.co.uk at the end of this Privacy Policy, and we will consider your request in accordance with applicable laws.

You also have choices with respect to cookies, as described in our Cookie Policy (http://www.openedu.co.uk/cookies-policy) By modifying your browser preferences, you may be able to choose to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies some parts of our Websites may not work properly in your case.
8) LAWFUL BASES FOR PROCESSING

We will only collect and process personal data about you where we have lawful bases. Lawful bases include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you (e.g., to deliver the Services you have requested) and “legitimate interests.”

Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object. If you have any questions about the lawful basis upon which we collect and use your personal data, please contact http://www.openedu.co.uk/mydatarequest o info@openedu.co.uk. You can also consult http://www.ico.org.uk/ as ICO is the UK’s independent authority set up to uphold information rights in the public interest
9) INFORMATION RELATED TO DATA COLLECTED THROUGH THE OPENEDU SERVICE

For certain services, we collect information under the direction of our clients (e.g., an entity that subscribes to the Services for use by the entity’s personnel). In this respect, we act as a data processor under applicable laws. We will retain and use this personal data as necessary to comply with our legal obligations, resolve disputes, and fulfil our obligations under those agreements with the data controllers. In these cases, the data controller will have its own privacy policy that applies to your data, including personal data. We encourage you to read their privacy policies to learn more about their data practices
10) DATA SECURITY

Access by you to your account is available through a password and/or unique username selected by you. This password is encrypted. We recommend that you do not divulge your password to anyone, that you change your password often using a combination of letters and numbers, and that you ensure you use a secure web browser. We cannot be held accountable for activity that results from your own neglect to safeguard the secrecy of your password and username. If you share a computer with anyone, you should always log out of your account after you are finished in order to prevent access to your information from subsequent users of that computer.

Please notify (info@openedu.co.uk or fill the form at: http://www.openedu.co.uk/contact) as soon as possible if your username or password is compromised.

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal data, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and us through this Website cannot be guaranteed and we shall have no liability to you or any third party for loss, misuse, disclosure or alteration of such information; and (c) any such information and data may be viewed or tampered with in transit by a third party.

In the unlikely event that we believe that the security of your personal data in our control may have been compromised, we will try to notify you. To the extent you have provided us with your email address, we may notify you by email and you agree to our use of email as a means of such notification. If you prefer for us to use another method to notify you in this situation, please contact us at info@openedu.co.uk or fill the form at: http://www.openedu.co.uk/contact) with the alternative contact information you wish to be used.
11) COOKIES AND OTHER TECHNOLOGIES

When you use our Websites we may use cookies and other technologies in order to facilitate and customize your use of our Services. Learn more about your choices regarding the use of these technologies and about our response to “do not track” signals in our Cookie Policy http://www.openedu.co.uk/cookies-policy
12) DIRECT MARKETING

We currently do not share personal data with third parties for their direct marketing purposes without your permission.
13) CHANGES TO THIS PRIVACY POLICY

It is our policy to post any changes we make to our Privacy Policy on this page (with a notice that the Privacy Policy has been updated on the Websites). The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Websites and this Privacy Policy to check for any changes

Your continued use of the Services after such modifications will constitute your agreement to the updated terms of the modified Privacy Policy.
14) HOW DO YOU CONTACT US WITH QUESTIONS?

If you have questions or complaints regarding this Privacy Policy, please first contact http://www.openedu.co.uk/contact online. You can also reach us by email at info@openedu.co.uk.

1) Introduction
1. 1.1 These terms and conditions govern your use of our website.
2. 1.2 By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
3. 1.3 If you register with our website, submit any material to our website or use any of our website services, we will ask you to expressly agree to these terms and conditions.
4. 1.4 You must be at least 18 years of age to use our website; and by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.
5. 1.5 Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy.
2) Copyright notice
1. 2.1 Copyright (c) 2015 OpenEDU Uk Ltd.
2. 2.2 Subject to the express provisions of these terms and conditions:
  1. (a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and
  2. (b) all the copyright and other intellectual property rights in our website and the material on our website are reserved.
3) Licence to use website
1. 3.1 You may:
  1. (a) view pages from our website in a web browser;
  2. (b) download pages from our website for caching in a web browser;
  3. (c) print pages from our website;
  4. (d) stream audio and video files from our website; and
  5. (e) use our website services by means of a web browser, subject to the other provisions of these terms and conditions.
2. 3.2 Except as expressly permitted by Section 3.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.
3. 3.3 You may only use our website for your own personal and non commercial purposes, and you must not use our website for any other purposes.
  Commercial use of this website is allowed only for users with a valid paid subscription.
4. 3.4 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.
5. 3.5 Unless you own or control the relevant rights in the material, you must not:
  1. (a) republish material from our website (including republication on another website);
  2. (b) sell, rent or sub-license material from our website;
  3. (c) show any material from our website in public;
  4. (d) exploit material from our website for a commercial purpose; or
  5. (e) redistribute material from our website.
6. 3.6 We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.
4) Acceptable use
1. 4.1 You must not:
  1. (a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
  2. (b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
  3. (c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
  4. (d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
  5. (e) access or otherwise interact with our website using any robot, spider or other automated means;
  6. (f) violate the directives set out in the robots.txt file for our website; or
  7. (g) use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).
2. 4.2 You must not use data collected from our website to contact individuals, companies or other persons or entities.
3. 4.3 You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.
5) Use on behalf of organisation
1. 5.1 If you use our website or expressly agree to these terms and conditions in the course of a business or other organisational project, then by so doing you bind both:
  1. (a) yourself; and
  2. (b) the person, company or other legal entity that operates that business or organisational project,
  to these terms and conditions, and in these circumstances references to "you" in these terms and conditions are to both the individual user and the relevant person, company or legal entity (unless the context requires otherwise).
6) Registration and accounts
1. 6.1 To be eligible for an individual account on our website under this Section 6, you must be at least 18 years of age.
2. 6.2 You may register for an account with our website by completing and submitting the account registration form on our website, and clicking on the verification link in the email that the website will send to you.
3. 6.3 You must notify us in writing immediately if you become aware of any unauthorised use of your account.
4. 6.4 You must not use any other person's account to access the website, unless you have that person's express permission to do so.
7) User IDs and passwords
1. 7.1 If you register for an account with our website, you will be asked to choose a user ID and password.
2. 7.2 Your user ID must not be liable to mislead and must comply with the content rules set out in Section 12; you must not use your account or user ID for or in connection with the impersonation of any person.
3. 7.3 You must keep your password confidential.
4. 7.4 You must notify us in writing immediately if you become aware of any disclosure of your password.
5. 7.5 You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.
8) Cancellation and suspension of account
1. 8.1 We may:
  1. (a) suspend your account;
  2. (b) cancel your account; and/or
  3. (c) edit your account details,
  at any time in our sole discretion without notice or explanation, providing that if we cancel any services you have paid for and you have not breached these terms and conditions, we will refund to you a pro rata amount of your payment, such amount to be calculated by us using any reasonable methodology.
2. 8.2 You may ask us to cancel your account on our website by sending an email to info@openedu.co.uk. You will not be entitled to any refund if you request cancel your account in accordance with this Section 8.2.
9) Subscriptions (OpenEDU Evolution and OpenEDU Custom)
1. 9.1 To become a subscriber to our website (OpenEDU Evolution, OpenEDU Custom) services, you must pay the applicable subscription fees after you have registered for an account with our website. We will send you an acknowledgement of your order. The contract between us for the supply of the website services shall come into force upon the issue of the order acknowledgement.
2. 9.2 You will have the opportunity to identify and correct input errors prior to submitting your order following the on-screen instructions.
3. 9.3 For so long as your account and subscription remain active in accordance with these terms and conditions, you will benefit from the features specified on our website in relation to your subscription type.
4. 9.4 We may from time to time vary the benefits associated with a subscription by posting a new subscription description on our website, providing that if in our reasonable opinion such a variation results in a substantial loss of value or functionality, you shall have the right to cancel your subscription, and we will refund to you a pro rata amount of the fee paid in respect of your subscription, such amount to be calculated by us using any reasonable methodology.
5. 9.5 At the end of any period of subscription for which you have paid, and subject to the other provisions of these terms and conditions, your subscription will be automatically renewed and you must pay to us the applicable subscription fees, unless you cancel the subscription by sending an email to info@openedu.co.uk at least 15 business days ahead of the expiry date of the subscription.
10) Fees
1. 10.1 The fees in respect of our website services will be as set out on the website from time to time.
2. 10.2 All amounts stated in these terms and conditions or on our website are stated exclusive of VAT.
3. 10.3 You must pay to us the fees in respect of our website services in advance, in cleared funds, in accordance with any instructions on our website.
4. 10.4 We may vary fees from time to time by posting new fees on our website, but this will not affect fees for services that have been previously paid.
5. 10.5 If you dispute any payment made to us, you must contact us immediately through the email address info@openedu.co.uk and provide full details of your claim.
6. 10.6 If you make an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of our written request:
  1. (a) an amount equal to the amount of the charge-back;
  2. (b) all third party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer);
  3. (c) an administration fee of GBP 25.00 including VAT; and
  4. (d) all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this Section 10.6 (including without limitation legal fees and debt collection fees),
  and for the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back for the purposes of this Section 10.6.
7. 10.7 If you owe us any amount under or relating to these terms and conditions, we may suspend or withdraw the provision of services to you.
8. 10.8 We may at any time set off any amount that you owe to us against any amount that we owe to you, by sending you written notice of the set-off.
11) Your content: licence
1. 11.1 In these terms and conditions, "your content" means all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website.
2. 11.2 You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to store your content on and in relation to this.
3. 11.3 You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.
4. 11.4 You may edit your content to the extent permitted using the editing functionality made available on our website.
5. 11.5 Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.
12) Your content: rules
1. 12.1 You warrant and represent that your content will comply with these terms and conditions.
2. 12.2 Your content must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).
3. 12.3 Your content, and the use of your content by us in accordance with these terms and conditions, must not:
  1. (a) be libellous or maliciously false;
  2. (b) be obscene or indecent;
  3. (c) infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;
  4. (d) infringe any right of confidence, right of privacy or right under data protection legislation;
  5. (e) constitute negligent advice or contain any negligent statement;
  6. (f) constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;
  7. (g) be in contempt of any court, or in breach of any court order;
  8. (h) be in breach of racial or religious hatred or discrimination legislation;
  9. (i) be blasphemous;
  10. (j) be in breach of official secrets legislation;
  11. (k) be in breach of any contractual obligation owed to any person;
  12. (l) depict violence, in an explicit, graphic or gratuitous manner;
  13. (m) be pornographic, lewd, suggestive or sexually explicit;
  14. (n) be untrue, false, inaccurate or misleading;
  15. (o) consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
  16. (p) constitute spam;
  17. (q) be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or
  18. (r) cause annoyance, inconvenience or needless anxiety to any person.
13) Report abuse
1. 13.1 If you learn of any unlawful material or activity on our website, or any material or activity that breaches these terms and conditions, please let us know.
2. 13.2 You can let us know by email (info@openedu.co.uk) or by using our abuse reporting form.
14) Limited warranties
1. 14.1 We do not warrant or represent:
  1. (a) the completeness or accuracy of the information published on our website;
  2. (b) that the material on the website is up to date; or
  3. (c) that the website or any service on the website will remain available.
2. 14.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent that these terms and conditions expressly provide otherwise, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.
3. 14.3 To the maximum extent permitted by applicable law and subject to Section 15.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.
15) Limitations and exclusions of liability
1. 15.1 Nothing in these terms and conditions will:
  1. (a) limit or exclude any liability for death or personal injury resulting from negligence;
  2. (b) limit or exclude any liability for fraud or fraudulent misrepresentation;
  3. (c) limit any liabilities in any way that is not permitted under applicable law; or
  4. (d) exclude any liabilities that may not be excluded under applicable law.
2. 15.2 The limitations and exclusions of liability set out in this Section 15 and elsewhere in these terms and conditions:
  1. (a) are subject to Section 15.1; and
  2. (b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
3. 15.3 To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.
4. 15.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
5. 15.5 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
6. 15.6 We will not be liable to you in respect of any loss or corruption of any data, database or software.
7. 15.7 We will not be liable to you in respect of any special, indirect or consequential loss or damage.
8. 15.8 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).
9. 15.9 Our aggregate liability to you in respect of any contract to provide services to you under these terms and conditions shall not exceed the greater of the total amount paid and payable to us under the contract.
16) Indemnity
1. 16.1 You hereby indemnify us, and undertake to keep us indemnified, against any and all losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute) incurred or suffered by us and arising directly or indirectly out of:
  1. (a) any breach by you of any provision of these terms and conditions; or
  2. (b) your use of our website.
17) Breaches of these terms and conditions
1. 17.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:
  1. (a) send you one or more formal warnings;
  2. (b) temporarily suspend your access to our website;
  3. (c) permanently prohibit you from accessing our website;
  4. (d) block computers using your IP address from accessing our website;
  5. (e) contact any or all your internet service providers and request that they block your access to our website;
  6. (f) commence legal action against you, whether for breach of contract or otherwise; and/or
  7. (g) suspend or delete your account on our website.
2. 17.2 Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).
18) Third party websites
1. 18.1 Our website includes hyperlinks to other websites owned and operated by third parties; such hyperlinks are not recommendations.
2. 18.2 We have no control over third party websites and their contents, and subject to Section 15.1 we accept no responsibility for them or for any loss or damage that may arise from your use of them.
19) Trade marks
1. 19.1 OpenEDU, our logos and our other registered and unregistered trade marks are trade marks belonging to us; we give no permission for the use of these trade marks, and such use may constitute an infringement of our rights.
2. 19.2 The third party registered and unregistered trade marks or service marks on our website are the property of their respective owners and, unless stated otherwise in these terms and conditions, we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any licence to exercise such rights.
20) Variation
1. 20.1 We may revise these terms and conditions from time to time.
2. 20.2 The revised terms and conditions will apply to the use of our website from the date of their publication on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of the terms and conditions.
21) Assignment
1. 21.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.
2. 21.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.
22) Severability
1. 22.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
2. 22.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
23) Third party rights
1. 23.1 These terms and conditions are for our benefit and your benefit, and are not intended to benefit or be enforceable by any third party.
2. 23.2 The exercise of the parties' rights under these terms and conditions is not subject to the consent of any third party.
24) Entire agreement
1. 24.1 Subject to Section 15.1, these terms and conditions, together with our privacy and cookies policy, constitute the entire agreement between you and us in relation to your use of our website and supersede all previous agreements between you and us in relation to your use of our website.
25) Law and jurisdiction
1. 25.1 These terms and conditions shall be governed by and construed in accordance with English law.
2. 25.2 Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.
26) Statutory and regulatory disclosures
1. 26.1 We will not file a copy of these terms and conditions specifically in relation to each user or customer and, if we update these terms and conditions, the version to which you originally agreed will no longer be available on our website. We recommend that you consider saving a copy of these terms and conditions for future reference.
2. 26.2 These terms and conditions are available in the English language only.

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